TXam Privacy Policy

Effective Date: September 15, 2024

TXam ("we", "our", "us") is committed to protecting the privacy of our users ("you", "your"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services, including but not limited to our website, mock tests, exam simulations, and related services ("Services"). By using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our Services:

a. Personal Information

When you register for our Services or contact us, we may collect the following personal information:

Full name
Email address
Phone number (including WhatsApp number)
Payment details (for transactions)
Certification details (e.g., Cisco registration number)

b. Usage Data

We may also collect information about how our Services are accessed and used ("Usage Data"). This Usage Data may include information such as:

Device and browser information
IP address
Pages visited
Time spent on pages
Referring websites

2. How We Use Your Information

We use the information collected for various purposes, including:

To provide and maintain our Services
To process your exam registrations and payments
To communicate with you about updates, promotions, and customer support
To improve our website and services based on usage data
To ensure the security and integrity of our systems

3. Sharing and Disclosure of Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties under the following circumstances:

With Exam Providers: We may share your registration and exam details with certification vendors (e.g., Pearson or Cisco) to facilitate exam scheduling and results.
Service Providers: We may engage third-party companies to assist in providing services, such as payment processing, website hosting, or data analytics. These third parties have access to your information only to perform specific tasks on our behalf.
Legal Compliance: We may disclose your information if required by law or in response to valid requests from public authorities (e.g., a court or government agency).

4. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: You have the right to request access to the personal data we hold about you.
Correction: You may request corrections to any inaccurate or incomplete information.
Deletion: You can request the deletion of your personal data under certain circumstances.
Data Portability: You have the right to request a copy of your data in a structured, commonly used format.
Withdrawal of Consent: You can withdraw your consent to our processing of your personal data at any time.

To exercise these rights, please contact us at txam247@gmail.com .

6. Retention of Data

We will retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Usage Data may be retained for a shorter period, except when it is used to enhance the security of our services or improve functionality.

7. Third-Party Links

Our Services may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that website. We recommend reviewing the Privacy Policy of every site you visit, as we have no control over and assume no responsibility for the content, privacy policies, or practices of third-party sites.

8. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the updated policy on our website. You are advised to review this Privacy Policy periodically for any updates.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

TXam Support
Email: txam247@gmail.com
Phone/WhatsApp: +8801966816661

By using our Services, you acknowledge that you have read and understand this Privacy Policy and agree to our collection, use, and sharing of your information as described.

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